Jim Sinur at the Gartner Blog Network notes that Application Package Vendors and BPM Vendors are beginning to encroach on each other's territory. How so? Package Vendors are beginning to incorporate some level of process control, and exposing the fact that they have tremendous vertical market expertise in the business processes incorporated into the application (exposing as SOA services and exposing as marketing). Who better than a vendor that's been creating CRM software for 20 years to understand the automation of CRM business processes? BPM vendors are beginning to accumulate some significant libraries of business processes. As such, they're beginning to arrive with "industry kits" that contain common process sets for specific vertical markets - turning the BPM system into a partial package application for that industry. Further enhancing this is BPM's primary focus at allowing easy adjustments to the process - equivalent to complete customization of t...
Enough hype! Real ROI - Let's put these technologies to work!